Senior Site Reliability Engineer Lead

Technology, Data & Digital · IT Infrastructure & Security · Site Reliability Engineering · DevOps

In short

The Senior Site Reliability Engineer Lead in Pune, Maharashtra will oversee support and reliability operations, ensuring system stability and performance. This role involves leading a team of support engineers, collaborating with development teams, and implementing automation to enhance system efficiency. Experience with SRE, ITIL, DevOps tools, and scripting languages is required.

Responsibilities

Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.
Collaborate with engineering and development teams to implement efficient and scalable solutions that enhance system performance.
Develop and maintain support documentation, standard operating procedures, and best practices for the support team.
Identify opportunities for automation and implement tools to streamline support processes.
Monitor system performance and provide recommendations for improvements to optimize system reliability.
Participate in on-call rotations to address critical incidents and ensure 24/7 system availability.
Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.

Requirements

More than 7 years of IT experience.
Well-versed with Site Reliability Engineering and ITIL concepts.
Experience with Ansible (Playbooks).
Experience with JenkinsXLR (or similar orchestration tools).
Experience with GitHub / Bitbucket.
Experience with Splunk.
Experience with Dynatrace, OpenTelemetry (OTel).
Experience with Python.
Experience with Shell Scripting.
Understanding of ITIL / Incident / Change Management processes.
Good analytical skills.
Team player, ready to work in 16*7 rotational shifts.

Desired Qualifications

Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.
Experience with AI/Automation tools is preferred.
Experience with event-driven systems and streaming platforms is good to have.

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

AnsibleJenkinsGitHubBitbucketSplunkDynatraceOpenTelemetryPythonShell ScriptingITIL

#Site Reliability Engineering#SRE#ITIL#DevOps#Cloud Services#Automation#Python#Shell Scripting#Monitoring#Incident Management#Change Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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