Senior Service Program and Asset Planning Manager, Volvo Autonomous Solutions
Construction, Engineering & Trades · Civil & Industrial Engineering · Industrial Engineering · Construction Management · Process Engineering
In short
As the Senior Service Program and Asset Planning Manager for Volvo Autonomous Solutions, you will lead the development and execution of service support programs and manage US highway assets for the autonomous truck fleet. This role involves creating service contracts, developing technical training, and overseeing the Sales & Operations Planning process to ensure vehicle availability and support business growth.
Responsibilities
- Lead the design, development, and implementation of service and maintenance contract offerings for the V.A.S. fleet.
- Define service-level agreements (SLAs), preventive maintenance strategies, and uptime commitments.
- Evaluate fleet operational data to continuously improve service offerings and support models.
- Develop and manage comprehensive technical training programs for customers, field service technicians, operations personnel, and partner organizations.
- Create training curricula, certification requirements, operational procedures, and technical documentation.
- Ensure training programs support the safe and efficient operation of autonomous vehicle technologies.
- Establish performance metrics to evaluate training effectiveness and workforce readiness.
- Serve as a technical subject matter expert during customer onboarding and deployment activities.
- Support major customer accounts by identifying service optimization opportunities.
- Manage the (S&OP) process for US Highway vehicle demand and asset requirements.
- Develop, maintain, communicate, and manage vehicle volume forecasts to support vehicle ordering and production planning.
- Plan vehicle requirements in line with approved business plans and operational needs.
- Initiate vehicle orders through established Volvo Group channels.
- Coordinate with Volvo Autonomous Solutions parent company functions, Volvo Group entities, and relevant partners to support vehicle supply to the business.
- Represent Volvo Autonomous Solutions in relevant forums and drive alignment and advocacy for the entity's priorities and needs.
- Collaborate with legal, commercial, operations, and engineering teams to develop customer-focused service solutions.
- Coordinate with Volvo Group functions involved in the S&OP process.
- Partner with the V.A.S. US Highway Business Development, Uptime, and Operations teams.
- Engage with Volvo dealership.
- Align with Finance and Business Control.
Requirements
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, Industrial Engineering, or a related field.
- 7+ years of experience in engineering, service operations, technical program management, or fleet support.
- Experience developing service programs, maintenance strategies, or aftermarket support solutions.
- Experience in Sales & Operations Planning, demand planning, asset planning, order management, supply chain, commercial operations, or related areas.
- Strong project and program management capabilities.
- Excellent communication, stakeholder management, and organizational skills.
- Ability to work effectively across multidisciplinary teams.
Desired Qualifications
- Experience with autonomous vehicles, advanced driver assistance systems (ADAS), connected vehicles, robotics, or transportation technologies.
- Knowledge of fleet operations, heavy-duty vehicles, commercial transportation, or equipment maintenance.
- Experience developing technical training curricula and certification programs.
- Familiarity with reliability engineering, predictive maintenance, and service analytics.
- Experience working in customer-facing technical leadership roles.
- Previous experience with Volvo tools such as VSS and ProBuilder is beneficial but not required.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
- Bonus eligible compensation.
Skills
Mechanical EngineeringElectrical EngineeringSystems EngineeringIndustrial EngineeringProject ManagementSales & Operations PlanningDemand PlanningAsset PlanningSupply ChainCommercial OperationsAutonomous VehiclesADASConnected VehiclesRoboticsTransportation TechnologiesFleet OperationsHeavy-duty VehiclesCommercial TransportationReliability EngineeringPredictive MaintenanceService Analytics
#Autonomous Solutions#Service Program#Asset Planning#S&OP#Fleet Management#Technical Training#Volvo Group
About Volvo Group
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n
Company
Volvo GroupJob Posted
3 weeks ago
Employment Type
Full Time
Work mode
On Site
Salary
US$128,300–158,400 · Negotiable
Experience Level
Senior
Locations
Greensboro, United States
Qualification
Bachelor
Applicants
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