The Job

Senior Research Strategist

Technology, Data & Digital · Product & Design · UI/UX Design · Data Analysis · User Research

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In short

MCAPS-Core is seeking a Senior Research Strategist to lead strategic, large-scale customer experience initiatives, focusing on how AI can transform businesses. This hybrid role emphasizes collaboration, executive stakeholder management, and applying diverse research methods to drive measurable business impact.

Responsibilities

  • Scope, design, and lead co-creation workshops to explore AI's transformative potential for customers.
  • Communicate complex concepts enthusiastically to create alignment for future state experiences.
  • Manage executive-level stakeholders, setting and communicating expectations respectfully.
  • Identify optimal qualitative research methods to support design objectives and business goals.
  • Design, plan, and facilitate interviews, field research, international research, and survey design.
  • Build partnerships to deliver a persuasive, outside-in customer-centric approach for connected experiences at scale.
  • Drive foundational research strategy and partner with stakeholders to define moments of truth.
  • Present possible solutions outside the designated design space clearly and succinctly.
  • Review and validate work with peers, stakeholders, and customers.
  • Apply expertise in Customer Experience Design and Design Thinking.

Requirements

  • Bachelor's Degree in HCI, Human Factors, Computer Science, Technical Communications, Information Science, Information Architecture, UX Design, Behavioral Science, Social Sciences, or related field, AND 4+ years of UX Research experience.
  • OR Master's Degree in a related field AND 3+ years of UX Research experience.
  • OR Doctorate in a related field AND 1+ year(s) of UX Research experience.
  • OR equivalent experience.
  • 4+ years designing and facilitating co-creation/ideation/design thinking workshops.
  • 4+ years working on experiences with extensive digital solutions (omni-channel, self-service, AI bots, etc.).
  • 4+ years conducting 1:1 research interviews.
  • 2+ years relevant domain experience within the technology sector and enterprise (B2B) customers.
  • 3+ year(s) experience in research methods impacting both product direction and detailed experience design.

Desired Qualifications

  • Master's Degree in a related field AND 6+ years of UX Research experience.
  • OR Doctorate in a related field AND 3+ years of UX Research experience.
  • 6+ years designing and facilitating co-creation/ideation/design thinking workshops.
  • 6+ years conducting 1:1 research interviews.
  • 4+ years relevant domain experience within the technology sector and enterprise (B2B) customers.

Benefits

  • Typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year.
  • Base pay range in San Francisco Bay area and New York City metropolitan area is USD $160,200 - $261,000 per year.
  • Potential eligibility for benefits and other compensation.
  • Inclusive and collaborative environment.
  • Culture of thought leadership and customer-centricity.
  • Agency and creative freedom.
  • Ability to create clarity amidst ambiguous and complex customer challenges.
  • Diverse and energetic team across four countries.
#AI#customer experience#design#research#strategy
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Company

Microsoft

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

United States

Qualification

Bachelor, Master, Doctoral

Applicants

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