Senior Product Manager, Service Delivery Standard Work
Logistics, Sales & Operations · Program Management
In short
Amazon is looking for a Senior Product Manager to lead associate-facing products for its Service Delivery organization. This role involves owning the associate empowerment charter, developing product roadmaps, and implementing AI-driven automation and modern tooling. The ideal candidate will have strong product management depth, business acumen in operations, and deep associate empathy to enhance customer service experiences.
Responsibilities
- Own the end-to-end product strategy and associate empowerment products charter for Service Delivery, including associate and frontline leadership facing products.
- Lead strategic planning processes, working with leaders across the organization to set goals, define priorities, and allocate resources.
- Write product requirements (PRFAQs, vision docs, BRDs, user stories) working backward from customer needs for both new launches and existing experience improvements.
- Collaborate with Tech to influence strategy, drive prioritization, create operational plans, roadmaps and vision docs.
- Own iterative frameworks for user acceptance testing and incubation management.
- Define and own success metrics and KPIs; use data to measure launch success and ongoing experience health, informing roadmap prioritization.
- Own framework and mechanism on AC3 bug/issue management & resolution.
- Translate associate and frontline leadership insights, data signals, and business requirements into actionable product improvements and scalable solutions.
- Partner with Tech, UX design, data science, and operations teams to deliver product features from concept through launch and iteration.
- Create frameworks to help Tech stakeholders raise the bar on the associate experience.
- Influence and align senior leadership and cross-functional stakeholders on product direction through compelling narratives and data-driven recommendations.
- Apply analytical rigor to frame trade-offs and enable leaders to make well-informed decisions.
Requirements
- 7+ years of product or program management, product marketing, business development or technology experience.
- Bachelor's degree.
- Experience owning/driving roadmap strategy and definition.
- Experience with end to end product delivery.
- Experience with feature delivery and tradeoffs of a product.
Desired Qualifications
- Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change.
- Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals.
- Experience owning technology products.
Benefits
- Inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#Product Management#Service Delivery#Associate-Facing Products#AI-Driven Automation#Project Management Tooling
Company
Amazon
Job Posted
3 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
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