In short
This Senior Process Associate role in Noida, India, focuses on Accounts Payable and Procure to Pay functions, requiring 3-4 years of experience. The candidate will manage financial transactions, process invoices, and resolve vendor inquiries while ensuring compliance with company policies.
Responsibilities
- Handle complex inbound and outbound calls, providing expert assistance and resolving escalated customer issues.
- Follow escalation procedures for issues beyond individual control, ensuring a high First Call Resolution rate.
- Monitor and ensure the quality of customer interactions, providing constructive feedback and coaching to team members.
- Assist in training new team members and offer ongoing support and mentorship.
- Lead initiatives focused on enhancing call handling processes and improving overall customer service efficiency.
Requirements
- Proficiency in Customer Service Principles and Practices.
- Excellent verbal and written communication skills.
- Ability to analyze customer issues and provide resolutions.
- Familiarity with performance metrics and SLAs.
- Strong adherence to company policies and guidelines, including confidentiality and ethical conduct.
Desired Qualifications
- 3-4 years of experience in Accounts Payable / P2P.
- Experience with ERP systems and electronic invoicing platforms (e.g., EDI).
- Strong understanding of invoice processing, vendor management, and reconciliation practices.
- High attention to detail, accuracy, and organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Optional but valuable certifications in Customer Service Excellence or related fields.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark.
- A place that puts its people first.
- Global technology company with a broad portfolio of services and products.
- Work with clients across all major verticals.
#Customer Care#Accounts Payable#Procure to Pay#Financial Analyst#Noida
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant