Senior Process Associate - BFS
Finance, Banking & Legal · Banking & Investments · Financial Analysis · Risk Management · Business Analysis
In short
The Senior Process Associate in BFS is responsible for managing the lifecycle of debit and credit cards, ensuring data accuracy and high-quality customer service. This role involves troubleshooting, workflow analysis, and adherence to KYC/AML regulations.
Responsibilities
- Resolve customer queries and issues via email and chat.
- Manage troubleshooting tasks and escalate complex issues.
- Evaluate operational workflows for potential improvements.
- Ensure data quality and precision in data entry and management.
- Oversee accurate data entry and updates within the card issuance system, ensuring compliance.
- Generate reports on card usage, fraud trends, and customer behavior.
Requirements
- Proficient typing skills with high accuracy and speed.
- Critical thinking and problem-solving abilities.
- Basic understanding of data management and reporting practices.
- Familiarity with card industry regulations, including KYC and AML procedures.
- Proficient in using data analysis tools and generating reports.
Desired Qualifications
- Certification in Data Analysis or relevant compliance certifications are optional but valuable.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#debit cards#credit cards#customer support#data management#compliance#workflow improvement#customer service#troubleshooting#data entry#reporting#KYC#AML
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Chennai, India
Applicants
Be an early applicant