Senior Process Associate

Logistics, Sales & Operations · Customer Support

In short

To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements. This role involves directing the resolution of customer queries, managing troubleshooting tasks, and ensuring the quality of processed data.

Responsibilities

Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
Manage troubleshooting tasks, providing effective solutions, and escalating complex issues to higher levels of support.
Evaluate operational workflows, identifying inefficiencies and suggesting enhancements for improvement.
Ensure the quality and precision of processed data and customer interactions are maintained at the highest standards.
Oversee the accurate entry, updating, and management of data across multiple systems and databases.

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website