The Job

Senior Engineer - Vmware Workspace ONE

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support · Technical Support

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In short

We are seeking a skilled VMware Workspace ONE L1 Support Engineer to provide operational support and administration for the Workspace ONE Unified Endpoint Management (UEM) platform. The role involves device enrollment, endpoint management, application deployment, troubleshooting user issues, and ensuring high service availability in an enterprise environment.

Responsibilities

  • Provide L1 support for VMware Workspace ONE UEM environment.
  • Manage device enrollment and provisioning for corporate-owned and BYOD devices.
  • Support iOS, Android Enterprise, Windows 10/11, and macOS devices.
  • Troubleshoot device enrollment, synchronization, compliance, and application deployment issues.
  • Configure and maintain device profiles, security policies, restrictions, and compliance rules.
  • Handle incidents, service requests, and standard changes as per SLA requirements.
  • Support Workspace ONE Intelligent Hub and app deployment activities.
  • Assist in troubleshooting certificate, authentication, and access-related issues.
  • Perform routine health checks, monitoring, and documentation updates.
  • Maintain SOPs, knowledge articles, and operational runbooks.
  • Coordinate with L2/L3 teams for issue escalation and resolution.
  • Ensure adherence to ITIL processes for Incident, Problem, and Change Management.

Requirements

  • Hands-on experience with VMware Workspace ONE UEM administration and support.
  • Good understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM).
  • Experience managing iOS/iPadOS, Android Enterprise, Windows 10/11 MDM, macOS.
  • Exposure to Azure AD / Entra ID, Active Directory, Conditional Access, SSO Authentication, PKI and Certificate Management.
  • Knowledge of application deployment and patch management through Workspace ONE.
  • Understanding of compliance policies, security configurations, and device lifecycle management.
  • Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.

Desired Qualifications

  • Basic scripting knowledge (PowerShell preferred).
  • Knowledge of Workspace ONE Access.
  • Experience with VMware Horizon and Digital Workspace solutions.
  • Understanding of endpoint security and Zero Trust concepts.
  • VMware Workspace ONE or related certification preferred.
  • Strong troubleshooting and analytical skills.
  • Excellent verbal and written communication.
  • Ability to work in a 24x7 support environment.
  • Customer-focused approach with strong stakeholder management skills.
  • Ability to work independently and within a team environment.
  • Preferred Certifications: VMware Certified Professional (VCP) – Digital Workspace (Preferred), Workspace ONE UEM Administration Certification (Preferred).

Benefits

  • At HCLTech, you'll supercharge your potential.
  • You'll find your career.
  • And you'll find your spark.
  • All at a place that knows that helping its customers stay on top starts by putting its people first.
#VMware#Workspace ONE#UEM#MDM#EMM#Endpoint Management#Nagpur
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Company

HCLTech

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Nagpur, India

Qualification

Bachelor

Applicants

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