The Job

Senior Engineer - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

Proactive Senior Engineer needed for end-user computing support, deskside services, and hardware lifecycle management in Nagpur. The role involves troubleshooting desktops, laptops, mobile devices, and supporting Windows OS, Microsoft 365, and collaboration tools, while adhering to ITIL processes.

Responsibilities

  • Provide L1/L2 support for desktops, laptops, mobile devices, printers, and peripherals.
  • Diagnose and resolve hardware, software, operating system, and application-related issues.
  • Support Windows OS, Microsoft 365 applications, Teams, Outlook, OneDrive, and collaboration tools.
  • Execute IMAC (Install, Move, Add, Change) activities for end-user devices.
  • Perform hardware deployments, replacements, upgrades, and break-fix activities.
  • Manage device imaging, configuration, software installations, and endpoint setup.
  • Support meeting rooms, conferencing solutions, and workplace collaboration technologies.
  • Maintain asset inventory records and support asset lifecycle management processes.
  • Coordinate with infrastructure, security, networking, and application teams for issue resolution.
  • Follow ITIL-based Incident, Service Request, Change, and Problem Management processes.
  • Ensure compliance with operational procedures, security standards, and audit requirements.
  • Create and maintain technical documentation and knowledge base articles.

Requirements

  • Windows 10/11 Administration and Troubleshooting
  • Microsoft Office 365 Suite
  • Active Directory User Administration
  • Hardware and Peripheral Support
  • Remote Desktop Support
  • Laptop/Desktop Imaging and Deployment
  • Printer and Workplace Technology Support
  • ServiceNow or equivalent ITSM tools

Desired Qualifications

  • Microsoft Intune / SCCM / MECM
  • BigFix or Endpoint Management Tools
  • Mobile Device Management (MDM)
  • Basic Networking (DNS, DHCP, TCP/IP)
  • PowerShell scripting fundamentals
  • Endpoint Security Solutions
  • ITIL Foundation
  • Microsoft 365 Fundamentals
  • Microsoft Endpoint Administrator Fundamentals
  • CompTIA A+ (Preferred)

Benefits

  • Opportunity to supercharge your potential and find your career at HCLTech.
  • Work at a global technology company with over 223,000 people across 60 countries.
  • Deliver industry-leading capabilities centered around digital, engineering, cloud and AI.
  • Work with clients across all major verticals, including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#IT Support#Desktop Support#Hardware Lifecycle Management#Workplace Technology#Asset Management#Windows 10#Windows 11#Microsoft 365#Active Directory#ITIL
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Company

HCLTech

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Nagpur, India

Qualification

Bachelor

Applicants

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