The Job

Senior Engineer - Access/Rights Management Tool, Microsoft Windows

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

As a Senior Engineer in Support & Operations, you will maintain and enhance global account management systems, specializing in Windows PC management and client support. Responsibilities include troubleshooting, client support, documentation, and mentoring junior developers.

Responsibilities

  • Maintain and enhance global account management features by troubleshooting bugs and resolving ad-hoc requests.
  • Provide comprehensive client support by monitoring requirements, presenting data, and resolving tickets.
  • Create and enhance documentation for CMMI processes and client specifications.
  • Offer technical guidance and mentorship to junior developers.

Requirements

  • Proficient in global account management processes and Windows PC support.
  • Strong understanding of client support methodologies and ticket resolution processes.
  • Familiarity with documentation standards, particularly CMMI requirements.
  • Excellent communication and interpersonal skills for effective collaboration.

Desired Qualifications

  • ITIL Foundation Certification is optional but valuable.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Windows#Access Management#Rights Management#Support#Operations#Noida
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Company

HCLTech

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Noida, India

Applicants

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