Senior Engineer - Access/Rights Management Tool, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Systems Engineering · IT Support

In short

HCLTech is seeking a Senior Engineer with 2-3 years of experience in Windows server infrastructure support, including on-premises and cloud environments. The role involves monitoring, incident management, routine operations, and troubleshooting basic Windows issues, with a focus on Active Directory, DNS, DHCP, and patching.

Responsibilities

Monitor and support Windows Server 2016/2019/2022 environments.
Perform routine health checks and basic troubleshooting for server performance, connectivity, and OS issues.
Handle L1 incidents, alerts, and service requests within SLA targets.
Perform basic Active Directory administration and support DNS, DHCP, and Group Policy.
Support scheduled Windows OS patching and routine server maintenance.
Provide basic operational support for Windows workloads in Microsoft Azure and/or AWS.
Monitor infrastructure through enterprise monitoring tools and respond to alerts.
Monitor backup jobs and assist with restore activities.
Follow ITIL Incident, Request, Change, and Problem Management processes.
Maintain operational SOPs, knowledge articles, and troubleshooting documents.

Requirements

2-3 years of experience supporting Windows server infrastructure.
Hands-on knowledge of Windows Server 2016/2019/2022 administration.
Working knowledge of Active Directory, DNS, DHCP, Group Policy, NTFS permissions, Windows Services, and Event Viewer.
Basic knowledge of Microsoft Azure Virtual Machines and/or Amazon EC2 Windows instances.
Basic understanding of VMware vSphere/ESXi and/or Hyper-V.
Experience with Windows server monitoring and infrastructure alert handling.
Understanding of Windows patching, server reboot coordination, and post-patch validation.
Basic knowledge of backup and recovery concepts.
Basic understanding of networking concepts such as TCP/IP, DNS resolution, ports, firewall connectivity, and RDP.
Basic working knowledge of PowerShell.
Familiarity with ITSM/ticketing platforms such as ServiceNow or equivalent.
Understanding of ITIL Incident, Request, Change, and Problem Management processes.

Desired Qualifications

Strong troubleshooting and analytical skills.
Ability to follow SOPs and structured troubleshooting procedures.
Good written and verbal communication skills.
Ability to document incidents and troubleshooting activities clearly.
Ability to work effectively with L2/L3 and cross-functional technical teams.
Good ownership of assigned incidents and service requests.
Comfortable working in a 24x7 infrastructure operations environment, where applicable.
Participate in rotational shifts/on-call support where required.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 230,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Windows ServerActive DirectoryDNSDHCPGroup PolicyNTFS PermissionsWindows ServicesEvent ViewerMicrosoft AzureAWSVMware vSphereESXiHyper-VWindows PatchingBackup and RecoveryTCP/IPPowerShellServiceNowITIL

#Windows Server#Access Management#Rights Management#Microsoft Windows#Active Directory#DNS#DHCP#Cloud#Azure#AWS#Virtualization#VMware#Hyper-V#Patching#Monitoring#ITIL#PowerShell

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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