Senior Developer

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

We are seeking a Senior Developer with a minimum of 7 years of relevant experience in ServiceNow implementation, upgrade, and support. The role involves designing and architecting ServiceNow solutions, leading development, and ensuring platform scalability, security, and performance, with a strong focus on ITSM processes.

Responsibilities

Design and architect ServiceNow solutions ensuring alignment with business requirements.
Develop high-level and detailed architectural plans for the ServiceNow platform, including integration with other systems.
Lead and implement workflows and automation on ServiceNow platforms.
Lead ServiceNow developers and administrators by providing technical guidance and mentorship.
Ensure the platform is scalable, secure, and optimized for performance.
Provide guidance and best practices to stakeholders on the effective use of ServiceNow capabilities.
Develop existing and custom applications within ServiceNow.
Follow ServiceNow best practices (including scripting, security, and implementation).
Manage scoped applications, Catalog items, Scheduled Jobs, Script Includes, Business Rules, Client Scripts, ACLs, and Automation.
Support and manage ITSM processes including Problem, Incident, Change, and Release Management.
Deliver strong production support for ServiceNow environments.
Apply business concepts into technical solutions and document work effectively.

Requirements

Minimum 7 years of relevant experience in ServiceNow Implementation, Upgrade, and Support.
Extensive hands-on ServiceNow development experience with strong focus on ITSM
Proven experience in production support.
Strong experience in JavaScript, Client Side (UI Policies, Client Scripts, etc.) and Server-Side Scripting (Business Rules, Script Includes, etc.), APIs, and custom modules.
Experience managing Scoped Applications, Catalog Items, Scheduled Jobs, ACLs, and Automation.
Experience in Integration (Inbound & Outbound REST Services).
Excellent communication, collaboration, and documentation skills.
Ability to translate business requirements into technical solutions.
ServiceNow CAD (Certified Application Developer) certification.

Desired Qualifications

Experience in IRM/ GRC module.
Experience in Now Assist, Agentic AI.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

ServiceNowJavaScriptRESTITSMAI

#ServiceNow#Developer#ITSM#JavaScript

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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