Senior Collection Specialist, UK Team
Finance, Banking & Legal · Accounting & Audit · Collections
In short
Electrolux is seeking a Senior Collection Specialist in Kraków to manage collections for their UK and Ireland business units. This full-time, hybrid role involves resolving overdue accounts, building customer relationships, and improving collection processes. Requires strong communication, negotiation, SAP, and Excel skills.
Responsibilities
- Manage the end-to-end collection process for UK and Ireland entities, proactively contacting customers regarding overdue accounts and determining reasons for non-payment.
- Build and maintain strong relationships with customers and internal stakeholders to support effective debt resolution.
- Deliver the highest level of customer service while balancing business and financial objectives.
- Analyse customer account data, assess payment behaviour, and take appropriate actions to reduce overdue balances.
- Investigate and support the resolution of payment discrepancies, queries, and disputes.
- Monitor collection performance and identify opportunities for process improvements.
- Support team members in achieving both individual and team objectives, sharing knowledge and best practices.
- Prepare regular and ad hoc reports, providing insights into collection performance and account status.
- Collaborate closely with the GBS Collections Manager and other business stakeholders.
- Create, update, and maintain process documentation, including process maps, desktop procedures, and work instructions.
Requirements
- Proven experience in Collections, Query and Dispute Management, and Order-to-Cash (OtC) processes.
- Strong understanding of OtC accounting principles, activities, and best practices.
- Fluent English, both written and spoken.
- Excellent communication and interpersonal skills, with a professional and customer-focused approach.
- Strong negotiation and relationship-building abilities.
- Advanced knowledge of SAP and Microsoft Excel.
- Proficiency in Microsoft Office applications.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Experience working within a multicultural, international organisation.
- Availability to work between 9:30-17:30 Monday to Thursday and 8:40-16:40 on Fridays.
Desired Qualifications
- University degree in Finance, Accounting, Business Administration, or a related field is preferred.
Benefits
- Hybrid working model (up to 5 remote working days per month).
- Life insurance.
- Worksmile Cafeteria benefits platform.
- Extensive learning and development opportunities.
- Flexible career paths and internal mobility opportunities.
- Inclusive, international, and collaborative work environment.
#collections#finance#credit#accounts receivable#customer service#reporting#process improvement
Company
Electrolux Group
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
Kraków, Poland
Qualification
Bachelor
Applicants
Be an early applicant