Senior Administrator - Sailpoint IIQ, Java, SailPoint FAM

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Science · Cybersecurity

In short

The Sr. Administrator in Support & Operations is crucial for delivering advanced technical support and operational excellence, focusing on troubleshooting and root cause analysis using SailPoint IIQ and Java. This role aims to enhance service quality, operational efficiency, and maintain a robust security posture while ensuring customer satisfaction.

Responsibilities

Provide advanced technical support by analyzing complex incidents, performing root cause analysis, and implementing solutions using SailPoint IIQ and Java to resolve technical and security issues.
Manage complex tickets, adhering to quality standards and regulatory requirements, and ensuring resolutions are delivered within agreed SLAs.
Collaborate with cross-functional support teams for seamless operations and to enhance the organization's overall security posture.
Facilitate knowledge management by updating the knowledge base, developing training materials, and mentoring junior analysts.
Enhance customer experience by achieving first call resolution metrics, minimizing rejected resolutions, and proactively addressing potential security threats.

Requirements

Proficiency in SailPoint IIQ and Java Development with advanced troubleshooting skills.
In-depth understanding of security protocols and incident management processes.
Solid familiarity with Service Level Agreements (SLAs) and customer satisfaction metrics.
Strong analytical and problem-solving skills to address complex technical issues effectively.
Excellent communication and interpersonal skills to engage with customers and support teams.
Hands-on experience with SailPoint (IIQ / IdentityNow basics).
Understanding of IAM concepts (RBAC, access provisioning, certifications, lifecycle management).
Knowledge of directory services (Active Directory / Azure AD).
Familiarity with SailPoint connectors, workflows, and provisioning concepts.
Basic experience in scripting (PowerShell / Java / Beanshell).
Understanding of integration technologies (APIs, LDAP).
Strong troubleshooting and L2 support skills.

Desired Qualifications

Optional but valuable certifications: SailPoint IIQ Certified Implementation Engineer, Java SE 11 Developer Certification.

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

SailPoint IIQJavaSailPoint FAMJava DevelopmentSecurity ProtocolsIncident ManagementService Level Agreements (SLAs)Customer SatisfactionPowerShellBeanshellAPIsLDAPActive DirectoryAzure ADSailPoint IdentityNowRBACAccess ProvisioningLifecycle Management

#SailPoint IIQ#Java#SailPoint FAM#Security#IT Support#Noida

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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