The Job

Senior Administrator - Network LAN/WAN

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · IT Support

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In short

The Sr Administrator for Support & Operations is responsible for advanced technical support and operational excellence in the Data - LAN/WAN domain, focusing on troubleshooting and ensuring optimal performance and security. This role involves resolving complex incidents, updating the knowledge base, training team members, and ensuring a positive customer experience.

Responsibilities

  • Adhere to Quality Standards and Regulatory Requirements by Implementing Best Practices in Lan/Wan Management and Support Operations.
  • Provide Advanced Support for Complex Incidents Escalated By Analysts, Performing Root Cause Analysis and Implementing Effective Solutions.
  • Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts.
  • Resolve Complex Service Tickets Within Agreed SLAs By Collaborating With Cross-Functional Support Teams.
  • Ensure A Positive Customer Experience By Achieving First Call Resolution and Mitigating Potential Security Threats.

Requirements

  • Advanced Proficiency In Data Lan/Wan Technologies And Troubleshooting Techniques.
  • Strong Analytical Skills For Performing Root Cause Analysis And Resolving Complex Technical Issues.
  • Excellent Communication Skills For Effective Collaboration With Team Members And Stakeholders.
  • Familiarity With IT Service Management Tools And Ticketing Systems.

Desired Qualifications

  • Optional But Valuable: Cisco Certified Network Associate (CCNA)
  • Optional But Valuable: CompTIA Network+ Certification

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and spark at HCLTech.
  • Work at a place that puts its people first.
  • Global technology company with over 223,000 people across 60 countries.
  • Industry-leading capabilities centered around digital, engineering, cloud and AI.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Network Support#LAN#WAN#Noida#Hyderabad
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Company

HCLTech

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Noida, India

Hyderabad, India

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