The Job

Senior Administrator - Microsoft 365 Administration

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cloud Engineering · Software Engineering

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In short

As a Senior Administrator, you will be responsible for administering and supporting Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive. You will manage user identities via Microsoft Entra ID (Azure AD) and provide L2/L3 support for M365 incidents, focusing on troubleshooting, security implementation, and proactive service improvements.

Responsibilities

  • Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
  • Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
  • Provide L2/L3 support for M365 incidents and service requests.
  • Monitor M365 service health, availability, and performance.
  • Troubleshoot and resolve messaging, collaboration, and identity issues.
  • Implement and support security controls (MFA, Conditional Access, DLP).
  • Manage email, collaboration, and document access configurations.
  • Support onboarding, offboarding, and user lifecycle activities.
  • Assist with M365 migrations, upgrades, and feature rollouts.
  • Automate routine tasks using PowerShell where applicable.
  • Work with Microsoft Support and third‑party vendors for issue resolution.
  • Ensure adherence to SLAs, ITSM processes, and service governance.
  • Maintain service documentation, SOPs, and knowledge articles.
  • Support compliance requirements including retention and basic eDiscovery.
  • Proactively recommend improvements and best practices for M365 services.

Requirements

  • Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
  • Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
  • Provide L2/L3 support for M365 incidents and service requests.
  • Monitor M365 service health, availability, and performance.
  • Troubleshoot and resolve messaging, collaboration, and identity issues.
  • Implement and support security controls (MFA, Conditional Access, DLP).
  • Manage email, collaboration, and document access configurations.
  • Support onboarding, offboarding, and user lifecycle activities.
  • Assist with M365 migrations, upgrades, and feature rollouts.
  • Automate routine tasks using PowerShell where applicable.
  • Work with Microsoft Support and third‑party vendors for issue resolution.
  • Ensure adherence to SLAs, ITSM processes, and service governance.
  • Maintain service documentation, SOPs, and knowledge articles.
  • Support compliance requirements including retention and basic eDiscovery.
  • Proactively recommend improvements and best practices for M365 services.

Desired Qualifications

  • Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
  • Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
  • Provide L2/L3 support for M365 incidents and service requests.
  • Monitor M365 service health, availability, and performance.
  • Troubleshoot and resolve messaging, collaboration, and identity issues.
  • Implement and support security controls (MFA, Conditional Access, DLP).
  • Manage email, collaboration, and document access configurations.
  • Support onboarding, offboarding, and user lifecycle activities.
  • Assist with M365 migrations, upgrades, and feature rollouts.
  • Automate routine tasks using PowerShell where applicable.
  • Work with Microsoft Support and third‑party vendors for issue resolution.
  • Ensure adherence to SLAs, ITSM processes, and service governance.
  • Maintain service documentation, SOPs, and knowledge articles.
  • Support compliance requirements including retention and basic eDiscovery.
  • Proactively recommend improvements and best practices for M365 services.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and spark at HCLTech.
  • HCLTech puts its people first.
  • Work with a global technology company with over 223,000 people across 60 countries.
  • Deliver industry-leading capabilities centered around digital, engineering, cloud, and AI.
  • Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Microsoft 365 Administration#Exchange Online#Teams#SharePoint Online#OneDrive#Microsoft Entra ID#Azure AD#PowerShell#MFA#Conditional Access#DLP#ITSM
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bangalore, India

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