Senior Administrator - Linux, Red Hat Cluster, Red Hat Satellite
Technology, Data & Digital · Software & Web Development · Software Engineering · Systems Engineering · IT Support
In short
This Senior Administrator role is responsible for advanced technical support and operational excellence with a focus on Linux, Red Hat Cluster, and Red Hat Satellite. Key duties include troubleshooting complex incidents, performing root cause analysis, and ensuring service quality and customer satisfaction.
Responsibilities
- Provide advanced technical support for complex incidents related to Linux and Redhat Satellite, conducting thorough root cause analysis.
- Adhere to quality standards and regulatory requirements, ensuring compliance with company policies.
- Manage and update the knowledge base, contributing to documentation and training.
- Resolve complex support tickets within agreed SLAs and collaborate with cross-functional teams.
- Drive customer satisfaction by achieving high first call resolution rates and mitigating security threats.
Requirements
- Advanced proficiency in Linux and Redhat Satellite management.
- Strong understanding of Redhat Cluster technologies.
- Excellent problem-solving skills with a focus on root cause analysis.
- Familiarity with IT Service Management frameworks and processes.
- Effective communication skills for customer interaction and team collaboration.
Desired Qualifications
- Red Hat Certified System Administrator (RHCSA) certification is optional but valuable.
- ITIL Foundation certification is recommended for best practices in service management.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Linux#Red Hat#Satellite#Cluster#System Administrator#IT Support
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Applicants
Be an early applicant