Senior Administrator - Linux, Red Hat Cluster, Red Hat Satellite
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
Responsibilities
- Provide advanced technical support for complex incidents related to Linux and Red Hat Satellite, conducting thorough root cause analysis to implement effective solutions for technical and security challenges.
- Manage and update the knowledge base, contributing to effective documentation and ongoing training for new team members and analysts.
- Resolve complex support tickets within agreed SLAs and collaborate with cross-functional teams to enhance operational efficiency and strengthen security posture.
- Drive customer satisfaction by achieving high first call resolution rates, minimizing rejected resolutions and case reopenings, and proactively mitigating security threats.
Requirements
- Good communication and attitude.
- Customer facing experience.
- Linux, UNIX, KVM, VMware, HPE VM Essentials, Morpheus, virtualization, storage, networking, clustering, Serviceguard, Pacemaker, LVM, SAN, NAS, automation, troubleshooting skills.
- Red Hat Certified System Administrator (RHCSA) Certification is optional but valuable.
- ITIL Foundation Certification is recommended for best practices in service management.
- Customer offices in Pune work location mandatory.
Desired Qualifications
- Hands-on consulting role for designing, deploying, integrating, and supporting enterprise virtualized platforms in regulated environments.
- Emphasis on practical technical ownership, architecture translation, platform validation, root cause analysis, and cross-domain delivery.
Benefits
- At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark.
- All at a place that knows that helping its customers stay on top starts by putting its people first.
Skills
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…
Company
HCLTechJob Posted
1 month ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
Pune, India
Applicants
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