Senior Administrator - IAM Operations

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity

In short

Seeking a Senior Administrator for IAM Operations in Chennai, Tamil Nadu. This role involves understanding cybersecurity environments, monitoring, configuring, and troubleshooting cybersecurity issues using tools like CyberArk. The position requires detailed analysis of security incidents, policy tuning, and providing L1/L3 support.

Responsibilities

Monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools.
Analyze and validate cybersecurity incidents, assisting L3 team with RCA/data or logs collection.
Enable knowledge transfer through documentation and training for the L1 team.
Analyze and fine-tune cybersecurity policies and participate in review calls.
Implement changes, monitor security device performance, and perform tuning.
Prepare analyses and reports on project progress and challenges.
Adhere to quality standards, regulatory requirements, and company policies.
Ensure positive customer experience through First Call Resolution.
Resolve tickets independently and meet agreed SLAs.
Provide support for on-call escalations and perform incident & problem management.
Engage in value-adding activities like knowledge base management, training, and coaching analysts.

Requirements

Clear understanding of client's cybersecurity environment and respective products.
Proficiency in monitoring, configuring, and troubleshooting cybersecurity issues.
Experience with related monitoring tools.
Ability to analyze and validate cybersecurity incidents in-detail.
Skill in RCA/data or logs collection to support L3 teams.
Capability to create/maintain configuration documents, test plans, and operational manuals.
Experience in providing operational training to L1 teams.
Ability to analyze and fine-tune cybersecurity policies.
Experience participating in cybersecurity review calls.
Proficiency in implementing changes and monitoring security device performance.
Ability to perform performance tuning when necessary.
Skill in preparing analyses and reports on project progress/challenges.
Adherence to quality standards, regulatory requirements, and company policies.
Focus on achieving First Call Resolution and minimizing rejected resolutions/reopen cases.
Experience in resolving tickets and meeting SLA targets.
Ability to provide L3 level support and perform incident & problem management.
Experience in Knowledge base update & management.
Experience in training freshers, coaching analysts, and conducting interviews/participation in hiring drives.

Benefits

Opportunity to work in a global technology company with a broad portfolio of services and products.
Be part of a team that prioritizes putting people first.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

CyberArk

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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