Senior Administrator

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering

In short

We are seeking a skilled Senior Administrator specializing in Microsoft Windows and Servers RDS to provide remote L1/L2 technical support for end-users across global locations. The role involves troubleshooting Windows OS and hardware issues, supporting enterprise applications like O365, and utilizing tools such as Intune/SCCM and ServiceNow, all while adhering to defined SLAs.

Responsibilities

Provide remote L1/L2 technical support for end-user computing (EUC) issues across global regions.
Troubleshoot Windows OS (Windows 10/11) related issues including performance, login, and system errors.
Handle incident, service requests, and problem tickets through ITSM tools (e.g., ServiceNow).
Troubleshoot HW issues (No Boot, No Post, No Video, BSOD) and identify points of failures on desktops and Laptops.
Support hardware and software issues (desktops, laptops, peripherals) via remote tools.
Provide support for enterprise applications (O365, Teams, Outlook, OneDrive).
Perform remote device configuration, patching, and software installations using tools like Intune/SCCM.
Coordinate with L2/L3 teams and third-party vendors for escalations.
Ensure adherence to SLAs, KPIs, and customer satisfaction metrics.
Maintain proper documentation, knowledge articles, and ticket updates.
Troubleshoot browser issues, VPN clients, Internet issues (Wired & Wireless), Outlook issues, and other OS-related issues.
Printer and shared drive mapping.
Proficiency in Windows Operating Systems.
VPN Connectivity and TCP/IP LAN networks.
Demonstrated knowledge and ability to remotely manage client systems.

Requirements

Strong knowledge of Windows 10/11 OS troubleshooting.
Experience with Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive).
Experience with Microsoft Intune / Endpoint Manager.
Understanding of TCP/IP, DNS, DHCP.
Understanding of VPN troubleshooting.
Understanding of basic network diagnostic tools.
Experience with ServiceNow or equivalent ITSM tool.
Experience with remote support tools (RDP, Quick Assist, AnyDesk, etc.).

Desired Qualifications

Knowledge of device compliance and security policies.
Familiarity with Zscaler / VPN clients / Zero Trust models.
Strong communication skills (English mandatory).
Ability to support global customers across time zones (24x7 shift readiness if required).
Customer-focused mindset with strong problem-solving skills.
Ability to handle high-volume ticket environments.
Good documentation and reporting discipline.

Benefits

Global technology company with over 230,000 employees in 60 countries.
Opportunities to supercharge your potential, find your career, and find your spark.
A place that prioritizes its people.
Industry-leading capabilities centered around digital, engineering, cloud, and AI.
Broad portfolio of technology services and products.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues of $14.8 billion as of September 2026.

Skills

Windows 10Windows 11Microsoft Office 365Microsoft IntuneSCCMServiceNowTCP/IPDNSDHCPVPNOutlookTeamsOneDriveSharePointRDPQuick AssistAnyDeskZscaler

#IT Support#Remote Desktop Support#Windows OS#Microsoft Servers#Microsoft Windows#System Administration#End-User Support#Global Locations#Troubleshooting#Incident Resolution#SLAs#Hardware Issues#Software Issues#Enterprise Applications#O365#Teams#Outlook#OneDrive#Intune#SCCM#ITSM Tools#ServiceNow#Network Diagnostics#VPN Connectivity#TCP/IP#LAN Networks#Device Compliance#Security Policies#Zscaler#Zero Trust Models#Communication Skills#Customer Service#Problem-Solving#Ticket Management#Documentation#Reporting#24x7 Shift

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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