Senior Administrator - Hardware Asset Management

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering

In short

As a Senior Administrator in Support & Operations, you will play a vital role in delivering advanced technical support and operational excellence. Your expertise in hardware break fix solutions will be instrumental in troubleshooting complex incidents, performing root cause analyses, and implementing effective resolutions.

Responsibilities

Implement best practices in hardware break fix processes, ensuring compliance with company policies and regulatory requirements.
Provide advanced support for complex incidents by conducting thorough root cause analyses and implementing effective solutions.
Update and manage the knowledge base, mentor new team members, and coach analysts.
Resolve complex technical tickets within agreed SLAs by collaborating with cross-functional support teams.
Enhance customer experience and Csat by achieving first call resolution and proactively mitigating security threats.

Requirements

Advanced proficiency in hardware break fix techniques and tools.
Strong analytical skills for effective troubleshooting and root cause analysis.
Familiarity with ITIL practices and incident management frameworks.
Excellent communication skills for effective customer interaction and team collaboration.
Ability to work independently and manage multiple tasks in a fast-paced environment.

Desired Qualifications

Optional but valuable certifications: CompTIA A+, ITIL Foundation, or equivalent hardware support certifications.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that puts its people first.
Work with a global technology company with over 230,000 people across 60 countries.
Opportunities in digital, engineering, cloud, and AI.

Skills

Hardware Asset ManagementITILCompTIA A+Incident Management

#hardware#asset management#support#operations#technical support#break fix#root cause analysis#ITIL#incident management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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