Senior Administrator - Google Cloud Platform (GCP)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering

In short

Senior Administrator - Google Cloud Platform (GCP) plays a critical role in delivering advanced technical support and operational excellence, ensuring high-quality customer feedback through effective troubleshooting and incident management in GCP environments. Responsibilities include providing advanced technical support, conducting root cause analysis, managing the knowledge base, training new team members, and resolving complex support tickets within SLAs.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies by implementing best practices in GCP support operations.
Provide advanced technical support for complex incidents escalated by analysts, conducting root cause analysis and implementing effective solutions to resolve technical and security issues in GCP environments.
Engage in value-adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts on GCP best practices.
Resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams to ensure seamless operations and maintain a robust security posture in GCP.
Foster a positive customer experience and improve customer satisfaction (CSAT) metrics through first call resolution, minimizing rejected resolutions and re-opened cases, while actively mitigating security threats.

Requirements

Advanced proficiency in Google Cloud Platform (GCP) services and architecture.
Strong troubleshooting skills in cloud environments, with a focus on incident resolution and root cause analysis.
Familiarity with cloud security best practices and compliance requirements.
Experience in knowledge management and training methodologies.
Excellent communication and collaboration skills to work effectively with diverse teams.

Desired Qualifications

Optional but valuable: Google Cloud Certified Professional Cloud Architect

Benefits

Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

Google Cloud PlatformCloud SecurityIncident ManagementRoot Cause AnalysisKnowledge ManagementTraining

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About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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