Senior Administrator - Desk Side Services, AMT Asset Management Software
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering
In short
The Senior Administrator - Desk Side Services in Aheri, Maharashtra, India provides hands-on end-user computing support, managing device lifecycles, asset records, and troubleshooting hardware/software issues. This role requires experience with Windows OS, ITSM, MDM tools, and strong communication skills to ensure reliable PCaaS service delivery.
Responsibilities
- Manage PC/laptop lifecycle activities including provisioning, deployment, refresh, decommissioning, and disposal.
- Maintain accurate asset records, track allocation/movement, and support audit/compliance requirements.
- Perform OS imaging, software installation, device configuration, and enrollment through tools such as Autopilot/MDM.
- Provide onsite support for hardware, software, and basic network issues while meeting SLA expectations.
- Coordinate with depot, remote support teams, and OEM vendors for rollouts, warranty support, repairs, and escalations.
- Manage incidents/service requests in ITSM tools, document resolutions, and identify recurring improvement opportunities.
Requirements
- Experience in desktop/laptop support, Windows OS, imaging, and hardware troubleshooting.
- Working knowledge of ITSM, CMDB/asset management, MDM/Intune, Autopilot, and basic networking.
- Strong communication, stakeholder coordination, documentation, and customer service skills.
- Ability to work independently onsite, manage priorities, and support enterprise/global delivery models.
Benefits
- Supercharge your potential at HCLTech.
- Find your career at HCLTech.
- Find your spark at HCLTech.
- A place that knows that helping its customers stay on top starts by putting its people first.
#IT#Desktop Support#Asset Management#Windows
Company
HCLTech
Job Posted
4 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Aheri, India
Applicants
Be an early applicant