Senior Administrator - Configuration Management

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The Senior Administrator - Configuration Management in Noida, India, is responsible for enhancing operational efficiency through the development and maintenance of automation tools. This role focuses on asset management and ITIL processes, ensuring quality and cost-effectiveness, and requires strong knowledge of ticketing systems like ServiceNow, BMC Remedy, and CA Service Desk.

Responsibilities

Manage configuration management tools such as Snow, BMC Remedy, and CA Service Desk, ensuring compliance with quality standards, regulatory requirements, and company policies.
Provide advanced technical support for complex incidents, perform root cause analysis using ITIL methodologies, and implement solutions for technical and security issues.
Engage in value-adding activities like updating the knowledge base, training new hires, and coaching analysts.
Resolve complex tickets within agreed SLAs by collaborating with cross-functional support teams.
Improve customer experience and Csat by achieving first call resolution and mitigating potential security threats.

Requirements

Advanced proficiency in Configuration Management and ITIL practices.
Strong knowledge of ticketing systems such as ServiceNow, BMC Remedy, and CA Service Desk.
Familiarity with troubleshooting methodologies and root cause analysis techniques.
Excellent communication and collaboration skills to work with diverse support teams.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Desired Qualifications

ITIL Foundation Certification is recommended.

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
Work at a place that knows that helping its customers stay on top starts by putting its people first.

Skills

ServiceNowBMC RemedyCA Service DeskITIL

#configuration management#ITIL#asset management#automation#ticketing systems#ServiceNow#BMC Remedy#CA Service Desk

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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