The Job

Senior Administrator - Citrix Virtual Desktops Essentials

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering

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In short

As a Senior Administrator for Citrix Virtual Desktops Essentials, you will design, implement, and maintain VDI environments, including VMware Horizon View and Azure Virtual Desktop. Your responsibilities include managing virtual desktops, troubleshooting complex incidents, ensuring security compliance, and optimizing performance.

Responsibilities

  • Design, implement, and maintain a scalable and secure VMware VDI environment.
  • Manage virtual desktops, pools, and connection servers for optimal performance.
  • Monitor and optimize virtual desktop pools for performance and end-user experience.
  • Identify and resolve incidents, managing adverse events from identification to resolution.
  • Plan, test, schedule, and coordinate system upgrades and modifications.
  • Perform analysis and support capacity planning.
  • Manage host pools, session hosts, and other AVD components.
  • Create and manage desktop images for VMware Horizon View and Azure Virtual Desktop.
  • Implement optimizations for performance and resource efficiency.
  • Configure and manage user profiles in virtual desktop environments.
  • Implement and support profile solutions.
  • Package and deploy applications using VMware App Volumes or equivalent technologies for AVD.
  • Ensure compatibility and performance of virtualized applications.
  • Ensure compliance with IT security policies and industry standards.
  • Monitor the performance of virtual desktop environments and take proactive measures to optimize resource utilization.
  • Troubleshoot and resolve performance-related issues.
  • Provide support to end-users experiencing issues with virtual desktop access or applications.
  • Maintain accurate documentation of VMware Horizon View and AVD configurations, procedures, and best practices.
  • Provide Advanced Technical Support For Citrix Virtual Desktops Essentials By Conducting Thorough Root Cause Analysis And Implementing Effective Solutions To Resolve Complex Incidents And Security Issues.
  • Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas.
  • Engage In Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Hires, And Coaching Analysts To Enhance Team Capabilities.
  • Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Effectively Mitigating Security Threats.

Requirements

  • Proficient In Citrix Virtual Desktops Essentials With Solid Troubleshooting Skills.
  • Strong Understanding Of Incident Management And Root Cause Analysis Principles.
  • Familiarity With Security Protocols And Best Practices In Virtual Desktop Environments.
  • Excellent Communication And Collaboration Skills, Enabling Effective Teamwork And Customer Interaction.
  • Ability To Work Independently And Manage Multiple Tasks To Meet Service Level Agreements.
  • Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.

Desired Qualifications

  • Optional But Valuable: Citrix Certified Associate Virtualization (Cca-V)
  • Optional But Valuable: Itil Foundation Certification
#Citrix#Virtual Desktops#VDI#VMware#Azure#IT Support#System Administration
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bangalore, India

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