Senior Administrator - Access/Rights Management Tool, Microsoft Windows

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support

In short

The Senior Administrator in Support and Operations is pivotal in delivering advanced technical support and ensuring optimal operational efficiency. This role focuses on troubleshooting complex issues, conducting root cause analyses, and driving initiatives that enhance customer satisfaction and security compliance.

Responsibilities

Provide advanced technical support leveraging Global Account Management and Windows PC expertise to troubleshoot and resolve complex incidents.
Conduct thorough root cause analyses for escalated incidents and implement effective solutions.
Update and manage the Knowledge Base, train new team members, and coach analysts on best practices.
Resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams.
Enhance customer experience and maintain high Csat scores through first call resolution.

Requirements

Advanced proficiency in Global Account Management and Windows PC Support.
Strong understanding of Access Management services and security protocols.
Excellent problem-solving skills with the ability to analyze complex technical issues.
Strong communication and interpersonal skills.

Desired Qualifications

ITIL Foundation Certification (Optional but valuable).
Microsoft Certified: Azure Fundamentals (Optional but valuable).

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark.
Be part of a global technology company with over 230,000 employees across 60 countries.
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

Global Account ManagementWindows PC SupportAccess ManagementSecurity ProtocolsITILMicrosoft Azure

#Access Management#Rights Management#Microsoft Windows#Technical Support#IT Operations#Security

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website