Savetnik u oblasti bele tehnike za portugalski jezik (part-time)

Retail & Consumer Services · Customer Service · Customer Support

In short

Join our team as a part-time Customer Service Representative specializing in Portuguese for home appliances. You will provide support via email and phone, assist with basic troubleshooting, and manage service requests. This remote role offers flexible hours and a supportive team environment.

Responsibilities

Communicate with clients in Portuguese via email and phone, responding to inquiries.
Resolve minor appliance malfunctions and provide user assistance.
Inform users about their warranty status.
Organize interventions for more complex appliance repairs.
Sell extended warranties.
Assist with the complaint process.
Keep up with new technological trends and market changes.

Requirements

Excellent knowledge of Portuguese (C1/C2 level).
Strong communication and interpersonal skills, with a passion for helping others.
Proficiency in computer use.
Desire to work part-time (20 hours per week).
Enjoy teamwork and a dynamic environment.
Motivated and responsible.
Willingness to advance in the industry.

Desired Qualifications

Experience in customer service or a related field is beneficial but not explicitly required.
Familiarity with home appliances is a plus.

Benefits

Private health insurance.
Work-from-home opportunity from day one.
Non-working weekends.
Part-time employment (20 hours per week).
Employment contract from the first day of training.
Potential for monthly bonuses.
Welcome bonus of 200 euros.
Access to benefits at recreational facilities.
Versatile development through continuous learning and advancement.
Participation in various company events, training, and workshops.

Skills

Portuguese

#customer service#technical support#language support

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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