Sales Team Leader - Children's & Bedroom
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Retail Management · Customer Support
In short
IKEA is seeking a Sales Team Leader for its Children's & Bedroom department in East Palo Alto, California. This full-time role involves overseeing daily sales floor operations, managing a team, driving sales through product knowledge and customer engagement, and ensuring a positive IKEA shopping experience. The position requires 3 years of experience in a fast-paced, customer-oriented industry, leadership experience, and customer service skills.
Responsibilities
- Oversee daily operations of the Sales floor team to ensure consistent product range presentation and customer shopping experience.
- Drive repeat visitation by maintaining store merchandising standards and ensuring a great customer meeting.
- Hire, onboard, and train co-workers, creating individual development plans.
- Manage resource planning, co-worker relations issues, and performance.
- Drive sales by ensuring co-workers have product knowledge, IKEA Concept tools, and home furnishing expertise.
- Monitor and follow up on sales, supply, and customer insights KPIs.
- Ensure optimal Sales Location Management (SLM) for product availability.
- Secure execution of the commercial calendar, strategies, and workbriefs.
- Plan and implement activities and add-ons throughout the store.
- Handle customer and co-worker issues in a positive and quick manner.
Requirements
- 3 years of experience working in a fast-paced, customer-oriented (service or retail) industry.
- Experience leading and developing people, preferably in a retail environment.
- Experience in customer service, problem-solving, and conflict handling techniques.
- Ability to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently.
- Ability to stand, walk, talk, type, reach, hear, see, and twist more than 46% of the time.
- Fully open work schedule availability including evenings and weekends.
Desired Qualifications
- Understanding greatness requires thinking differently.
- Belief in an inclusive and accepting work environment.
- Desire to contribute, grow, and share uniqueness.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#Sales#Team Leader#Children's#Bedroom#Retail#Customer Service#Management
Company
IKEA
Job Posted
4 days ago
Expires
in 19 hours
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
East Palo Alto, United States
Applicants
Be an early applicant