Sales Operations, Sr Assistant
Logistics, Sales & Operations · Sales & Business Development · Sales Operations
In short
Ansys, Part of Synopsys, is seeking a Sales Operations Sr. Assistant in Canonsburg, PA. This role involves performing daily operational tasks for customer support, training, and consulting, while also contributing to process improvement initiatives. The ideal candidate will have an Associate's or Bachelor's degree, 3+ years of administrative experience, and proficiency in Microsoft Office.
Responsibilities
- Perform daily operational tasks in customer support, training, and consulting.
- Independently manage customer support cases, including logging issues, tracking progress, and informing teams.
- Coordinate public and private training courses, managing logistics and Ansys Learning Hub operations.
- Support consulting processes by setting up projects, creating time site codes, and ensuring export compliance.
- Collaborate with regional and global teams, adhering to established processes and seeking guidance.
- Build relationships with cross-functional teams (Sales, Order Management, Technical Support) for consistent customer service.
- Proactively contribute to process improvement initiatives by identifying issues and proposing solutions.
- Assist with special projects like process enhancements, training material development, system updates, and UAT.
- Generate and maintain operational reports, statistics, and metrics using Excel or other analytics tools.
- Provide translation of customer-facing materials into local languages as needed.
Requirements
- Associate’s or Bachelor’s degree in Business Administration, Operations, or related field.
- 3+ years of experience in an administrative role within a corporate setting, focusing on operations and business practices.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Ability to understand advanced problems and apply logical thinking to resolve them.
- Excellent interpersonal and communication skills, with proficiency in both written and spoken English.
- Ability to work both independently and collaboratively to drive improvements and elevate customer satisfaction.
- Consistent pursuit of professional development, embracing feedback and learning new skills.
- Strong organizational and time management skills, with the ability to handle multiple tasks in a fast-paced environment.
Desired Qualifications
- Working knowledge of database/CRM systems such as Salesforce or equivalent (preferred).
- Experience working in a global or multicultural customer support environment (preferred).
Benefits
- Comprehensive range of health, wellness, and financial benefits.
- Total rewards include monetary and non-monetary offerings.
- Potential eligibility for an annual bonus, equity, and other discretionary bonuses.
- Competitive total rewards package.
- The actual compensation offered will be based on factors like location, skills, experience, and education.
Skills
Microsoft OfficeExcelPowerPointSalesforce
#Sales Operations#Sales Enablement#Customer Support#Training Coordination#Process Improvement
About Synopsys Inc
Smart, Secure Everything—From Silicon to Software Synopsys technology is at the heart of innovations that are changing the way we live and work. The Internet of Things. Autonomous cars. Wearables. Smart medical devices. Secure financial services. Machine learning and computer vision. These breakthroughs are ushering in the era of Smart, Secure Everything―where devices are getting smarter, everything’s connected, and everything must be secure. Powering this new era of technology are advanced silicon chips, which are made even smarter by the remarkable software that drives them. Synopsys is at…
Company
Synopsys IncJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$38,000–56,000 / year
Experience Level
Associate
Locations
Canonsburg, United States
Qualification
Bachelor, Diploma
Applicants
Be an early applicant
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