Risk Manager I, Relay Product Excellence
Finance, Banking & Legal · Banking & Investments · Risk Management
In short
Manage a team of investigators for driver identity verification, focusing on fraud prevention and customer experience. Responsibilities include team development, process improvement, data analysis, and operational management within a 24x7 environment.
Responsibilities
- Manage a team of investigators.
- Provide data analysis and conduct investigations.
- Pull data from databases (Excel, Access, SQL) for reporting and analysis.
- Identify and minimize risks from fraud or abuse patterns.
- Identify and eliminate root causes of defects to improve efficiency.
- Understand business impact of trends and make data-driven decisions.
- Escalate problems or variances to relevant owners.
- Work within time constraints to meet business needs.
- Communicate weekly findings and variances.
- Achieve operational excellence and drive process improvements.
- Develop employees and expand team capabilities.
- Manage and execute defined metrics and quality standards.
Requirements
- Min 2 years of experience working on identity verification/fraud detection processes.
- Prior experience in manufacturing, transportation, customer service, and/or distribution environments.
- Min 5 years of overall experience, with over 3 years in leading an operational organization in a global environment with a team of 15+ employees.
- Bachelor’s Degree from an accredited university or equivalent.
- Flexibility to adapt to a 24 x 7 operating environment.
- Ability to pull data from databases (Excel, Access, SQL).
- Well-versed with written and verbal communication skills.
- Evidence of success in operational management, enhancement, and change.
- Coaching and leadership skills, including successful succession planning.
- 3 years+ people and performance management experience.
- Experience with MS Office, MS Excel, and data retrieval languages.
Desired Qualifications
- Experience in Lean and Six Sigma.
- Data management & data quality control experience.
- Experience pulling and analyzing large sets of data.
- Knowledge using data to drive root cause elimination and process improvement.
- Knowledge in data and experience spotting trends and fixing gaps.
- Experience in building Quick Suite dashboard.
Benefits
- Inclusive culture that empowers employees.
- Support for workplace accommodations for individuals with disabilities.
#Risk Management#Fraud Detection#Identity Verification#Operations Management#Team Leadership#Process Improvement#Data Analysis#SOP Development#Metrics & KPIs#Customer Experience#Investigation
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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