Risk Manager I, Relay Product Excellence
Finance, Banking & Legal · Banking & Investments · Risk Management · Business Analysis
In short
Manage a team of investigators focused on driver identity verification and fraud detection. Oversee daily operations, implement process improvements, and analyze data to minimize risk and fraud. This role requires strong leadership, analytical skills, and the ability to work within a 24x7 operational environment.
Responsibilities
- Manage a team of investigators focused on identity verification and fraud detection.
- Conduct risk reviews and take appropriate actions to protect Amazon from account takeover and fraud.
- Build and maintain SOPs, implement and report on metrics, SLAs, and KPIs.
- Develop operational cadences and review mechanisms to achieve performance standards.
- Contribute to forecasting accuracy, staffing requirements, and training needs.
- Act as a functional Operations owner, collaborating with global program owners on business strategies.
- Pull data from databases (Excel, Access, SQL) for analysis and reporting.
- Identify and mitigate risks posed by fraud or abuse patterns and trends.
- Identify and eliminate root causes of defects to drive efficiency.
- Understand business impact of trends and make data-driven decisions.
- Systematically escalate problems or variances to relevant owners and teams.
- Meet critical business needs within various time constraints.
- Communicate weekly findings, variances, and present them in a review forum.
- Achieve operational excellence and drive process improvements.
- Develop employees and expand team capabilities.
- Manage and execute for defined metrics and quality, including investigation handling volumes, performance, and decision quality.
- Utilize quantitative and qualitative data for prioritization, influence, and project execution.
- Drive operational efficiencies while improving internal and external customer experience.
- Willingness to work in rotational shifts.
Requirements
- Minimum 2 years of experience working on identity verification/fraud detection processes.
- Minimum 5 years of overall experience, with over 3 years of experience in leading an operational organization in a global environment, responsible for a team of 15+ employees.
- Bachelor’s Degree from an accredited university or equivalent.
- 3 years+ people and performance management experience.
- Experience with MS Office, MS Excel, and data retrieval languages.
- Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems).
- Well-versed with written and verbal communication skills both remotely and face to face.
- Evidence of success in operational management, operational enhancement, and operational change.
- Coaching and leadership skills including evidence of successful succession planning models.
- Flexibility to adapt to a 24x7 operating environment.
Desired Qualifications
- Prior experience in manufacturing, transportation, customer service, and/or distribution environments.
- Experience in Lean and Six Sigma.
- Data management & data quality control experience with experience pulling and analyzing large sets of data.
- Knowledge using data to drive root cause elimination and process improvement.
- Knowledge in data and experience spotting the trends and fixing gaps.
- Experience in building Quick Suite dashboard.
#Risk Management#Fraud Detection#Identity Verification#Operations Management#Team Leadership#Process Improvement
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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