Retail Operations Manager
Logistics, Sales & Operations · Sales & Business Development · Retail Management · Sales Operations
In short
As a Retail Operations Manager in Toronto, you will lead and inspire teams to deliver an exceptional customer experience and achieve business objectives. Your role involves ensuring product availability, managing team performance, analyzing sales data, and driving operational improvements within a fast-paced retail environment.
Responsibilities
- Lead, coach, and inspire co-workers to deliver an outstanding customer experience and achieve business objectives.
- Ensure the department is fully stocked, commercially attractive, and presented according to IKEA standards.
- Maintain the right level of competent co-workers in the right locations to meet customer and operational needs.
- Share knowledge of the IKEA product range, quality standards, and sustainability initiatives to build team competence and confidence.
- Set, communicate, and follow up on individual and team goals, providing ongoing coaching and development.
- Analyze sales, operational performance, and customer insights to identify opportunities and drive continuous improvement.
- Develop and implement action plans to improve processes, increase efficiency, and optimize business performance.
- Partner with key stakeholders across Sales, Commercial, Logistics, and Customer Experience to ensure seamless operations.
- Continuously review and refine operational processes, identifying opportunities to reduce costs and improve productivity.
- Demonstrate agility by balancing commercial opportunities and operational priorities across multiple areas of the business.
- Foster a culture of accountability, continuous improvement, and collaboration while ensuring a safe and sustainable working environment.
Requirements
- Minimum 3 years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment.
- Proven experience leading, coaching, developing, and managing team performance.
- Strong understanding of retail operations, commerciality, and delivering an exceptional customer shopping experience.
- Knowledge of furniture, home furnishing products, product quality standards, and sustainability principles.
- Demonstrated ability to balance multiple priorities and adapt quickly in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with experience identifying opportunities to improve processes and business performance.
- Proven ability to develop and execute action plans that drive operational excellence and business results.
- Cost-conscious mindset with a focus on efficiency, productivity, and continuous improvement.
- Experience collaborating across multiple business functions to achieve common goals.
- Passion for leading people, developing talent, and fostering a high-performing team culture.
Benefits
- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
#retail#operations#management#sales#customer service#home furnishings#logistics
Company
IKEA
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Toronto, Canada
Applicants
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