Quality Deviation Specialist
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
As a Quality Deviation Specialist in Shanghai, you will coordinate the resolution of quality deviations and discrepancies within IKEA's global supply chain. This role involves analyzing cases, validating them for root cause analysis, and managing them from opening to closure to protect customer experience and drive continuous improvement.
Responsibilities
- Analyze reported quality deviations and order discrepancies.
- Secure documentation and validate deviation cases for root cause analysis.
- Coordinate dialogue between involved stakeholders to resolve cases.
- Manage deviation cases from opening to closure, ensuring clear communication.
- Identify trends and recurring issues and initiate investigations.
- Calculate deviation-related costs and support financial settlements.
- Ensure correct use of tools, workflows, and working methods.
- Contribute to action plans linked to quality goals and improvement initiatives.
- Share learning and feedback to reduce future deviations.
Requirements
- Experience in quality, deviations, claims, or customer-facing operations.
- Works with accuracy and attention to detail.
- Comfortable managing multiple cases in parallel.
- Communicates clearly and confidently in English.
- Has a strong Quality First mindset.
Desired Qualifications
- Enjoys solving problems and working with different stakeholders.
Benefits
- Work in a global environment close to real business challenges.
- Contribution directly supports customer experience and long-term improvement.
- Work together across roles, functions, and locations.
- Share knowledge and learn from deviations.
#Quality#Deviations#Supply Chain#Logistics
Company
IKEA
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Shanghai, China
Applicants
Be an early applicant