The Job

Quality Control Manager, gTech

Manufacturing & Production · Quality & Process · Quality Assurance · Process Improvement

Join for updates

In short

The Quality Control Manager, gTech role involves setting future-proof quality processes in the agentic space, driving stakeholder management, and sharing quality assurance insights. This role requires a Bachelor's degree, 5 years of experience in client-facing operations, and the ability to identify process issues and create solutions.

Responsibilities

  • Set future proof quality process in line with evolution of the Quality Control Manager (QCM) role in the agentic space, frameworks, measures and report outcomes.
  • Track and scale successes, root-cause problems in design/execution and ensure business impact.
  • Think big from automation perspective/machine learning as relevant to quality and Customer Experience (CX) overall.
  • Drive stakeholder management and work in a matrixed, cross-functional and a truly global and multicultural environment.
  • Share quality assurance insights (systemic/outlier issues impacting CX).
  • Drive standardization across delivery regions on process and methods to ensure consistency in experiences, Key Performance Indicators (KPI) delivery, and leverage economies of scale.

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience building relationships with stakeholders or clients.
  • 5 years of experience in a customer or client-facing role supporting operations.
  • 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.

Desired Qualifications

  • MBA or Master's degree.
  • Certification in Operations Six Sigma, COPC or Lean (or other relevant operations coursework).
  • 5 years of experience analyzing data and generating business insights in order to guide business decisions.
  • Experience with data center logistics.
  • Experience with AI Ml tools/agentic solutions exposure.
  • Knowledge of SQL and expertise in data and insights.
#quality control#gtech#operations#customer experience#data analysis#stakeholder management#automation#machine learning#six sigma#lean
Google Logo

Company

Google

Job Posted

3 days ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Hyderabad, India

Gurugram, India

Qualification

Bachelor, Master, Undergraduate

Applicants

Be an early applicant