Quality Analyst, CMT

Logistics, Sales & Operations · HR & Admin · Administrative Support

In short

Amazon is seeking a Quality Analyst to validate and audit price input accuracy for its Retail Systems function. This role involves working with remote teams worldwide to ensure timely fixing of price errors and driving process improvements. A Bachelor's degree and 1+ years of experience in customer service or back-office roles are required.

Responsibilities

Validate and audit accuracy of price inputs.
Work with multiple stakeholders to ensure price errors are fixed in a timely manner.
Act as a point of contact to retail/3P teams of Amazon worldwide.
Liaise with remote teams and senior leaders.
Influence peers and stakeholders in other functions to achieve operational and business goals.
Work at all levels of detail to accomplish team/organization goals.
Meet and/or exceed productivity and accuracy targets for assigned audit/quality processes.
Act as an SME on specific business quality processes.
Provide training/update/coaching on mapping operations as an SME.
Manage tickets, meeting SLAs and responding/resolving them.
Drive process/system improvements based on ongoing trends/gaps identified.
Execute assigned project components of specific audit processes.
Carry out tactical issue-based communications with internal teams.
Create ad-hoc operational reports and status updates on a need basis.

Requirements

Bachelor's degree
Speak, write, and read fluently in English
1+ years of customer service or back-office roles in corporate environments experience
Experience with Microsoft Office products and applications
Experience with Excel

Desired Qualifications

Minimum of 2 years corporate experience
Preferred from e-commerce background

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

Microsoft OfficeExcel

#Quality Analyst#CMT#Karnataka#ADCI

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