Program Specialist, IN Seller Reimbursements

Logistics, Sales & Operations · Program Management

In short

We are looking for an experienced program manager to lead reimbursements programs and escalations, focusing on reducing process defects and improving seller experience. The role requires strong program management skills, data analysis capabilities, process standardization, and excellent communication for stakeholder collaboration and problem-solving.

Responsibilities

Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
Pull data and perform deep-dives and root-cause analysis as needed.
Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
Provide regular business updates during weekly/monthly/quarterly reviews via verbal and written communication.
Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Requirements

1+ years of data-driven business operations processes experience
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel

Desired Qualifications

Knowledge of consumer product compliance processes and regulations
Experience in regulatory compliance management with government agencies

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for our customers.
Workplace accommodations and adjustments for individuals with disabilities during the application and hiring process.

Skills

ExcelMicrosoft Office

#program management#reimbursements#operations#escalations management#process improvement#data analysis

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