Program Specialist, IN Seller Reimbursements

Logistics, Sales & Operations · Program Management

In short

A program manager is sought to lead reimbursements programs and escalations, focusing on defect reduction and seller experience improvement. The role requires solid program management skills, data analysis, process standardization, and collaborative problem-solving within a team environment.

Responsibilities

Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
Ability to pull data and perform deep-dives and root-cause analysis as needed.
Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Requirements

1+ years of data-driven business operations processes experience
Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel

Desired Qualifications

Knowledge of consumer product compliance processes and regulations
Experience in regulatory compliance management with government agencies

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.

Skills

ExcelMicrosoft Office

#Program Management#Reimbursements#Escalations Management#Process Improvement#Data Analysis#Seller Experience#Stakeholder Communication#Root Cause Analysis#KPIs#Defect Reduction#Business Operations#Consumer Product Compliance#Regulatory Compliance

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