The Job

Program Manager II, FIAT - FPR team

Logistics, Sales & Operations · Program Management

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In short

Amazon is looking for a Program Manager II for the FIAT - FPR team to drive service levels and optimize resource utilization in e-Commerce fraud detection. This role involves developing strategies, managing high-performing teams, and using data-driven analysis to solve customer-facing challenges across SEPO.

Responsibilities

  • Apply WFM knowledge and skills across HC planning, Scheduling and Real Time management.
  • Manage a high performing team and deliver results along with performance management and team development.
  • Create, maintain and disseminate project information to stakeholders and senior management.
  • Be a visible and vocal role model for Amazon’s customer-centric culture, championing Seller’s needs.
  • Interact with stakeholders at multiple levels and dynamically lead difficult discussions.
  • Determine and implement effective program solutions quickly.
  • Plan and manage multiple parallel data analysis and develop the next generation of automation tools.
  • Contribute towards evolving the technical direction of SEPO analytical systems.
  • Play a critical role in the design and development of key programs run by WFM.

Requirements

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements

Desired Qualifications

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules
#FIAT#FPR team#Workforce Management#Fraud Detection#e-Commerce
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Hyderabad, India

Applicants

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