The Job

Program Manager I, WFM

Logistics, Sales & Operations · Sales & Business Development · Program Management · Sales Operations

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In short

Amazon seeks a talented Program Manager I, WFM to optimize workforce scheduling and capacity planning for the SAP vertical. The role involves strategic and analytical abilities to ensure optimal staffing, reduce gaps, and maximize employee utilization. Ideal candidates possess experience in program management and a willingness to work in a 24/7 environment.

Responsibilities

  • Create best capacity plan for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness.
  • Develop and improve forecasting models using data analysis and statistical tools.
  • Mitigate capacity risks by managing dependencies across multiple operating units.
  • Participate in wider SAP projects and initiatives, owning optimal workflow and planning solutions.
  • Coordinate with Operations, Capacity Planning and Finance teams to analyze historical data and forecast demand.
  • Manage the analyses of daily, weekly, and monthly reporting of performance via Key Performance Indicators.
  • Support local site management to optimize staffing requirements.
  • Manage SLA through monitoring systems and provide recommended workflow options and directives.
  • Fully leverage existing technology and build new platforms and models to help business achieve success.

Requirements

  • Experience in program or project management
  • Experience in e-commerce

Desired Qualifications

  • Bachelor's degree or equivalent
#WFM#Workforce Scheduling#SAP vertical#Customer Experience#Process Improvement#Capacity Planning#Forecasting#Data Analysis#E-commerce
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Company

Amazon

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Hyderabad, India

Qualification

Bachelor

Applicants

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