Program Manager I, GCOI

Logistics, Sales & Operations · Program Management · Project Management

In short

As a Program Manager for Grocery Catalog Operations and Intel (GCOI), you will bridge catalog execution and program ownership by driving ASIN-level defect resolution for Whole Foods Market. You will analyze operational symptoms, convert them into actionable problem statements for program and product managers, and own the documentation and SOP updates for recurring issues.

Responsibilities

Own the escalation path for ASIN-level catalog defects that exceed existing procedures, driving each to root cause or a confirmed accountable owner.
Absorb volume during spikes and coverage gaps to maintain team SLA.
Convert operational symptoms into problem statements for program managers, product managers, and engineering partners.
Represent GCOI in defect triage forums and cross-team working sessions, providing operational evidence.
Communicate partner and product decisions back to the specialist team with clear instructions on handling changes.
Maintain documentation for defect investigations, root causes, resolutions, and prevention measures.
Author or refresh SOPs to enable self-resolvable issues.
Execute assigned catalog readiness tasks, including ASIN creation and attribute validation, against workback schedules.
Mentor Catalog specialists and Automation Leads on troubleshooting and catalog tooling.

Requirements

2+ years of program or project management experience.
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Experience using data and metrics to drive improvements.
Experience in MS Access and SQL.
Experience working in an analytical environment with cross-functional teams.

Desired Qualifications

Knowledge of general AI tools.

Benefits

Inclusive culture empowering Amazonians to deliver the best results.
Support for individuals with disabilities during the application and hiring process (visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information).

Skills

SQLMS Access

#Program Management#Project Management#Product Management#Catalog Operations#Defect Resolution#Data Analysis#Root Cause Analysis#SOP#ASIN#Whole Foods Market

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