The Job

Program Director (DFS)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · Program Management · DevOps

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In short

The DFS Program Manager is responsible for leading large-scale Digital Foundation Services programs, focusing on Private Cloud, Public Cloud, Network, Security, and Infrastructure Operations. This role emphasizes driving delivery excellence, customer satisfaction, financial performance, transformation, automation, and strategic governance to meet service commitments.

Responsibilities

  • Own end-to-end delivery of DFS services across multiple technology towers.
  • Drive operational excellence through KPI, SLA, and XLAs management.
  • Ensure adherence to contractual obligations and customer commitments.
  • Lead service reviews, executive governance meetings, and strategic planning sessions.
  • Manage cross-functional teams distributed across multiple geographies.
  • Lead automation, AI, AIOps, Agentic AI, Self-Healing, and ModernOps initiatives.
  • Develop and execute technology transformation roadmaps.
  • Drive standardization, process optimization, and operational maturity improvements.
  • Promote adoption of cloud-native and next-generation infrastructure practices.
  • Establish robust governance frameworks across all DFS tracks.
  • Monitor operational risks and mitigation plans.
  • Ensure compliance with customer, security, audit, and regulatory requirements.
  • Lead large delivery teams comprising technical leads, architects, service managers, and operations teams.
  • Drive talent development, succession planning, and capability building.
  • Foster a culture of accountability, innovation, collaboration, and continuous improvement.
  • Manage performance, engagement, and retention initiatives.

Requirements

  • Hybrid Cloud (Azure, AWS, GCP)
  • Private Cloud & Data Center Operations
  • Infrastructure Management
  • Network & Security Operations
  • ITSM / ITIL Frameworks
  • ServiceNow
  • Monitoring & Observability Platforms
  • Automation & Orchestration Tools
  • AI Operations (AIOps)
  • Strategic Thinking
  • Executive Communication
  • Customer Relationship Management
  • Financial Acumen
  • Program Governance
  • Risk Management
  • Negotiation & Influencing
  • Change Management

Desired Qualifications

  • Build trusted advisor relationships with customer leadership teams.
  • Present service performance, transformation roadmaps, and business outcomes to senior executives.
  • Manage escalations effectively and drive timely resolution of critical issues.
  • Lead major incident governance and crisis management activities.
  • Own revenue, margin, productivity, and cost optimization targets.
  • Drive utilization improvement, workforce planning, and resource optimization programs.
  • Monitor forecast accuracy, financial risks, and budget adherence.
  • Identify opportunities for growth, renewals, and service expansion.
  • Maintain executive-level risk registers and remediation plans.

Benefits

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Digital Foundation Services#Private Cloud#Public Cloud#Network#Workplace#Security#Compliance#Infrastructure Operations#Automation#AI#AIOps#ITSM#ITIL
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Company

HCLTech

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Director

Locations

Noida, India

Applicants

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