The Job

Product Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering · Business Analysis

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In short

Emerson is seeking a Product Specialist in Singapore to provide technical expertise and application support for customers optimizing instrumentation and process operations. This hybrid role involves software configuration, commissioning, training, and collaboration with global teams to ensure exceptional customer experience.

Responsibilities

  • Provide remote and on-site technical support for customers throughout the pre-sales and post-sales lifecycle.
  • Configure, commission, and troubleshoot software and system solutions to meet customer requirements.
  • Deliver technical training and knowledge-sharing sessions for customers and internal stakeholders.
  • Collaborate with technical support specialists, business development teams, product management, and sales organizations.
  • Support project pursuit activities by providing technical expertise.
  • Coordinate with other business units for seamless technical support and successful customer outcomes.
  • Build trusted relationships with customers by understanding their needs and delivering responsive support.
  • Contribute to continuous improvement initiatives.
  • Achieve customer satisfaction and service level agreement (SLA) targets.
  • Travel as needed to support customers and projects across the Asia Pacific region and other locations.

Requirements

  • Experience providing technical support, application engineering, commissioning, or related engineering services in an industrial environment.
  • Knowledge of process instrumentation, automation technologies, or industrial systems.
  • Ability to diagnose technical issues, evaluate solutions, and effectively communicate recommendations.
  • Strong interpersonal, presentation, and customer engagement skills.
  • Ability to collaborate effectively with multidisciplinary and geographically dispersed teams.
  • Willingness and ability to travel regionally as business needs require.

Desired Qualifications

  • Bachelor's degree in engineering or equivalent combination of education, training, and relevant professional experience.
  • Experience supporting process instrumentation, measurement technologies, control systems, or related automation solutions.
  • Experience delivering customer training, workshops, or technical presentations.
  • Familiarity with software configuration, system integration, and commissioning activities.
  • Experience working in customer-facing roles within industrial, process manufacturing, energy, chemical, oil and gas, power, water, or related industries.
  • Ability to manage multiple priorities while maintaining a strong focus on quality and customer satisfaction.
  • Experience collaborating with global teams and supporting customers across different regions and cultures.

Benefits

  • Competitive benefits plans
  • Variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Paid parental leave (maternal and paternal)
  • Vacation and holiday leave
#technical support#application engineering#commissioning#software configuration#customer experience#industrial environment#process instrumentation#automation technologies#industrial systems#customer training#global teams
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Company

Emerson

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Singapore, Singapore

Applicants

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