Product Management

Technology, Data & Digital · Product & Design · Product Management

In short

Are you excited by the opportunity to shape how one of the world’s largest cloud platforms is managed and modernized? Join the Microsoft 365 Core Product Management team to define the next generation of intelligent control plane and operational experiences using AI and agentic automation. This role focuses on simplifying complex engineering operations, accelerating modernization, and improving the reliability and efficiency of critical Microsoft 365 services.

Responsibilities

Define and drive the vision, strategy, and roadmap for Substrate Management Plane, spanning multiple control plane services and end-to-end experiences.
Identify high-friction operational and support scenarios (capacity, incidents, troubleshooting, modernization) and translate them into scalable platform investments and AI-enabled experiences.
Drive the application of AI and agentic automation to engineering operations, including intelligent triage, dependency analysis, guided workflows, and automation of support tasks.
Define platform capabilities and experiences for large-scale service modernization, such as .NET Core migration and container-based solutions.
Partner with capacity, fleet, finance, and engineering teams to identify budget management and efficiency improvements.
Improve service quality and supportability by analyzing incident data, telemetry, and customer feedback to identify failure patterns and prioritize platform fixes.
Define intuitive customer and operator experiences for management plane capabilities, working backwards from the needs of engineers, service owners, operators, and support teams.
Define and measure outcomes for Substrate Management Plane, focusing on reduced engineering toil, faster modernization, and lower operating costs.

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development, OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Microsoft Cloud Background Check required upon hire/transfer and every two years thereafter.
Bachelor's Degree AND 8+ years experience in product/service/program management or software development, OR equivalent experience.
2+ years experience taking a product, feature, or experience to market.
4+ years experience improving product metrics for a product, feature, or experience in a market.
4+ years experience disrupting a market for a product, feature, or experience.
Experience contributing to or delivering products, services, or platform capabilities for cloud services, distributed systems, developer platforms, workflow systems, infrastructure, or engineering operations.
Experience working with engineering teams to translate customer/operator/business needs into clear product requirements, priorities, and measurable outcomes.
Experience using AI or agentic technologies, or demonstrated ability to identify and evaluate opportunities to apply these technologies to engineering workflows and operational scenarios.
Experience owning a defined product or scenario area through discovery, requirements definition, delivery, adoption, measurement, and iteration.
Experience coordinating cross-functional initiatives, managing dependencies, identifying risks, and driving decisions across engineering teams and organizational boundaries.
Ability to understand technical architectures and dependencies and collaborate effectively with engineers and architects.
Experience using customer feedback, operational data, telemetry, or product metrics to identify problems, establish priorities, evaluate solutions, and measure results.
Demonstrated product judgment, structured problem solving, systems thinking, and ability to make progress when the solution path is not fully defined.
Solid written and verbal communication skills, with ability to communicate clearly to technical and business stakeholders.
Customer-focused mindset with empathy for developers, service owners, operators, and support engineers.

Benefits

Certain roles may be eligible for benefits and other compensation.
Additional benefits and pay information available at https://careers.microsoft.com/us/en/us-corporate-pay.

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