Process Associate-Voice

Logistics, Sales & Operations · IT Services · Customer Success

Smart Summary

AI-generated overview of this position

Seeking a Process Associate-Voice to handle customer queries and resolve issues per SLA standards. This full-time, on-site role requires meeting quality scores and CSAT parameters while fostering teamwork and self-development.

Job Summary

To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.

Key Responsibilities

1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.

Skill Requirements

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Other Requirements

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#customer support#voice process#process associate