Process Associate-Voice

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Process Associate-Voice for their Noida, Uttar Pradesh location. This full-time, on-site role involves independently resolving customer queries and issues while meeting defined SLAs and quality standards. The ideal candidate will contribute to team goals and consistently meet CSAT parameters.

Job Summary

To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.

Key Responsibilities

1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.

Skill Requirements

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Other Requirements

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