Process Associate
Healthcare & Life Sciences · BioTech & Pharmaceuticals · Clinical Research
In short
HCLTech is seeking a Process Associate in Lucknow, India to verify customer eligibility, process medical documentation, and obtain prior authorization. This on-site role requires strong written English, data entry, and multitasking skills, contributing to process improvements and adherence to US healthcare compliance.
Responsibilities
- Verify eligibility with end customers.
- Review medical documentation.
- Obtain prior authorization.
- Request missing or incomplete payer information.
- Update patient information.
- Assess and resolve enquiries, requests, and complaints.
- Log, process, and monitor enquiries using sound judgment.
- Manage and update daily customer interactions.
- Identify problem areas and document business requirements.
- Maintain effective work procedures as per client process workflows and HCL policy guidelines.
- Adhere to US healthcare compliance measures.
Requirements
- Written English communication skills
- Good data entry & typing skills
- Ability to multitask
- Ability to contribute to the process through improvement ideas
- Analytical and problem-solving skills on the process
- Ability to use sound judgment and take decisions
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark.
- A place that puts its people first.
- Work with a global technology company.
#healthcare#prior authorization#payer information#US healthcare compliance
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lucknow, India
Applicants
Be an early applicant