In short
This role focuses on efficiently resolving customer queries via email or chat, managing data accuracy, monitoring quality, and identifying process improvements. The Process Associate will manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process, ensuring timely collections and driving process improvements.
Responsibilities
- Efficiently resolve customer queries via email or chat.
- Manage data accuracy and monitor quality.
- Identify process improvements.
- Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
- Ensure timely collections and minimize revenue leakage.
- Improve customer experience.
- Drive process improvements and root cause elimination through collaboration.
- Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams.
Requirements
- Basic understanding of Finance and Accounting concepts.
- Knowledge of Accounts Receivable processes.
- Basic understanding of OTC lifecycle.
- Customer service orientation.
- Quick learners on applications.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Customer Support#Accounts Receivable#Order-to-Cash#Finance#Accounting#Process Improvement#Customer Service
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
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