In short
Process Associate job in Chennai, Tamil Nadu. Responsibilities include resolving customer queries via email or chat, managing data accuracy, monitoring quality, and identifying process improvements within the Order-to-Cash process. Requires basic understanding of finance, accounting, and Accounts Receivable processes.
Responsibilities
- Efficiently resolve customer queries via email or chat.
- Manage data accuracy and monitor quality.
- Identify process improvements.
- Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
- Ensure timely collections and minimize revenue leakage.
- Improve customer experience.
- Drive process improvements.
- Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams.
Requirements
- Basic understanding of Finance and Accounting concepts.
- Knowledge of Accounts Receivable processes.
- Basic understanding of OTC lifecycle.
- Customer service orientation.
- Quick learners on applications.
Benefits
- Supercharge your potential at HCLTech.
- Find your career at HCLTech.
- Find your spark at HCLTech.
- Work at a place that puts its people first.
#Process Associate#Customer Service#Finance#Accounting#Accounts Receivable#Order-to-Cash
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
Be an early applicant