In short
The Process Associate role focuses on efficiently resolving customer queries via email or chat, ensuring data accuracy, and identifying process improvements. This position involves managing and resolving customer invoice disputes within the Order-to-Cash process, collaborating with various teams to achieve effective dispute resolution and root cause elimination.
Responsibilities
- Efficiently resolve customer queries via email or chat.
- Manage data accuracy.
- Monitor quality and identify process improvements.
- Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
- Ensure timely collections and minimize revenue leakage.
- Improve customer experience.
- Drive process improvements.
- Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams.
Requirements
- Basic understanding of Finance and Accounting concepts.
- Knowledge of Accounts Receivable processes.
- Basic understanding of OTC lifecycle.
- Customer service orientation.
- Quick learners on applications.
Benefits
- Supercharge your potential at HCLTech.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Process Associate#Customer Service#Finance#Accounting#Accounts Receivable#Order-to-Cash
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
Be an early applicant