Packet core Support Solution Architect
Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration
In short
We are seeking a Solution Architect (Support) for our Customer Support organization to provide high-quality support services for Packet Core networks in Riyadh. This role involves identifying and resolving complex network issues, guiding technical investigations, and ensuring network stability through advanced troubleshooting and strong solution ownership.
Responsibilities
- Own and drive complex Customer Service Requests (CSRs) from initiation to closure.
- Lead complex Packet Core network and node investigations, troubleshooting technical issues and identifying root causes.
- Develop and coordinate solutions to restore and maintain network stability.
- Provide technical leadership during major incidents, emergency handling, customer escalations, and crisis situations.
- Take end-to-end ownership of assigned solutions throughout investigation, resolution, and service improvement.
- Build strong customer relationships by understanding their network environment, priorities, and operational requirements.
- Collaborate with engineers and cross-functional teams to share knowledge and improve troubleshooting efficiency.
- Identify product, process, and service improvements and translate technical findings into clear requirements.
- Identify potential business opportunities arising from customer requirements and operational challenges.
- Escalate recurring problems, process deficiencies, and operational irregularities to relevant stakeholders.
- Create and maintain known solutions and technical knowledge articles.
- Apply relevant Solution Management and global support processes.
Requirements
- Bachelor’s or master’s degree in Telecommunications, IT, Computer Science, or a related field.
- 10+ years of relevant telecommunications experience, with extensive Packet Core support, integration, or operations expertise.
- Strong troubleshooting, fault-finding, root-cause analysis, and problem-solving skills.
- Excellent understanding of Packet Core architecture, EPC, call flows, session management, and mobility management.
- Strong understanding of surrounding domains, including Circuit-Switched Core, IMS, and RAN.
- Strong Ericsson Packet Core product knowledge, particularly EPG, SGSN-MME, PCC/PCG, PCRF (SAPC/CCPC), and DNS/IPWorks.
- Excellent knowledge of virtualization and cloud technologies, including cloud-native environments, OpenStack, Kubernetes, and Docker.
- Excellent knowledge of UNIX/Linux operating systems.
- Strong IP networking knowledge, including routing, protocols, network design, and troubleshooting.
- Experience with hardware/software installation, configuration, migration, and upgrades.
- Experience with First Office Application (FOA), Proof of Concept (PoC), or similar customer validation activities.
- Knowledge of PROPS-C or similar support/service-management frameworks.
- Ability to lead technical teams during complex investigations and critical customer situations.
- Strong communication, presentation, collaboration, and customer-facing consulting skills.
- Ability to work under pressure and align technical solutions with customer and business priorities.
Benefits
- Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
- Opportunity to build solutions never seen before to some of the world's toughest problems.
- Be challenged, but not alone.
- Join a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
- Encouraging a diverse and inclusive organization is core to our values.
- Championing diversity and inclusion in everything we do.
- Collaborating with people with different experiences drives innovation, which is essential for future growth.
- Encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
- Ericsson is proud to be an Equal Opportunity Employer.
Skills
TelecommunicationsComputer ScienceArchitectureAmazon Web Services (AWS)Requirements AnalysisProject EngineeringProgrammingUNIX/LinuxIP networkingKubernetesDockerOpenStack
#Telecommunication#Packet Core#Solution Architect#Support
About Ericsson
Pioneering technology for connecting billions of people worldwide
Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible
Company
EricssonJob Posted
1 week ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
Riyadh, Saudi Arabia
Qualification
Bachelor, Master
Applicants
Be an early applicant